Terms of use

1. Who we are

This site is operated by Light and Horizon Pty Ltd (ABN 53 688 142 832), trading as Glidance (“we”, “us”). By using this website you agree to these terms.

2. What the site does

Glidance is an independent, informational directory that helps people compare residential aged care, home care, and respite providers in Australia by location, published pricing, and quality ratings. It is not a booking, referral, or placement service, and we do not charge providers or users a fee to appear in or use the directory.

3. Not affiliated with government services

Glidance is not affiliated with, endorsed by, or connected to the Australian Government, My Aged Care, or the Aged Care Quality and Safety Commission. Where we reference official data, such as Star Ratings or the Provider Register, it is sourced from publicly available government open data, cited as such, and kept separate from information published by providers themselves.

4. No advice, and accuracy isn't guaranteed

Nothing on this site is financial, legal, medical, or aged-care advice. Pricing, availability, services, and ratings are drawn from providers' own websites and public government sources at a point in time and may be out of date, incomplete, or since changed. Always confirm current rates, vacancies, and details directly with the provider before making any decision.

We do not hold any accountability or responsibility for any reference on this site or for the correctness of any data shown. All information is provided “as is”, without warranty of any kind, and you rely on it entirely at your own risk.

5. Reporting a problem

If you spot something that looks wrong on a listing, you can flag it using the “Report it” link on that provider's page. We review reports but can't guarantee a timeframe for corrections.

6. Intellectual property

The site's design, code, and original text are owned by Glidance. Provider names, logos, and descriptions belong to their respective owners.

7. Acceptable use of our data

The comparison data on this site (including compiled pricing, ratings and service information) is provided for personal, non-commercial use in choosing aged care. You must not scrape, harvest, bulk download or systematically extract data from this site, whether manually or with automated tools, and you must not use this site's content to train, fine-tune or ground artificial intelligence models, or republish it commercially, without our prior written permission. We may block, rate limit or take other action against access that breaches this section.

8. Limitation of liability

To the maximum extent permitted by law, we are not liable for any loss or damage arising from your use of, or reliance on, information on this site, including outdated or inaccurate provider information. This does not exclude any guarantee that cannot lawfully be excluded under the Australian Consumer Law.

9. Changes to these terms

We may update these terms from time to time. Continued use of the site after a change means you accept the updated terms.

10. Governing law

These terms are governed by the laws of the Australian Capital Territory, Australia.

11. Contact

Questions about these terms? Reach us via the contact us page.