Residential care

Goodwin Farrer (George Sautelle House)

Name: Goodwin Farrer (George Sautelle House)
Address: 22 Marshall Street, Farrer ACT 2607, Farrer, ACT, 2607, AU
Telephone: (02) 6175 5101
Rating: 4.4

22 Marshall Street, Farrer ACT 2607 · 81 total places

Operated by Goodwin Aged Care Services Limited

Not-for-profit4.4 on Google (8)

Call (02) 6175 5101 Get directions

✓ Registered provider (ABN 82 120 298 946), Aged Care Quality and Safety Commission Provider Register, current until 28/10/2028.

George Sautelle House is a residential aged care home at 22 Marshall Street, Farrer ACT, operated by Goodwin Aged Care Services. Completed in 2021, it provides residential care with on site services including a gymnasium, hairdresser, cinema and chef prepared meals.

Dementia careAllied health servicesHairdresserRecreation activitiesLandscaped gardens

Official quality rating

4/5 official rating

Aged Care Quality and Safety Commission Star Ratings, May 2026.

Residents' Experience

4/5

Good

Compliance

5/5

Excellent

Staffing

4/5

Good

Quality Measures

4/5

Pricing

No room pricing has been published on this provider's own website. Contact them directly to confirm current rates.

Organisation financials

From Goodwin Aged Care Services Limited's 2024 Annual Information Statement lodged with the ACNC. These are entity-wide figures for the whole organisation, not this location alone.

Total revenue: $103,972,000
Total expenses: $117,262,000
Net surplus or deficitⓘ: $30,774,000
Total assets: $796,151,000
Current assetsⓘ: $33,491,000
Total liabilities: $549,767,000
Net assets: $246,384,000
Employee expenses: $64,955,000
Volunteers: 40

What these numbers mean

With annual revenue of $104 million, this is a large organisation by the ACNC's charity reporting size standards.

Contact

Phone: (02) 6175 5101

Website: https://www.goodwin.org.au/residential-care/george-sautelle-house-farrer/

Good

Care minutes per resident, per day

Registered Nurse46 min (target 42 min)Above target

Total care225 min (target 205 min)Above target

Quality measures (% of residents, latest quarter)

Compared with the national average across 2,439 homes in the government's May 2026 Star Ratings data. Lower is better for every measure.

Pressure injuriesAround average1%

National average 0.6%

Restrictive practicesBelow average15%

National average 21.3%

Unplanned weight lossBelow average5%

National average 7.8%

FallsAbove average35%

National average 31.0%

Major injury from a fallBelow average0%

National average 1.6%

PolypharmacyBelow average31%

National average 35.6%

Antipsychotic medication useBelow average7%

National average 9.8%

Residents' experience survey (2026)

AlwaysMost of the timeSome of the timeNever

Food

31% always

Safety

88% always

Operation of the home

69% always

Care meets my needs

50% always

Staff are competent

44% always

Support for independence

81% always

Staff explain things clearly

44% always

Treated with respect

75% always

Follow-up on requests

62% always

Staff are caring

62% always

Have a say in my care

69% always

Feels like home

56% always

In 2024 it earned more than it spent, ending the year with a surplus of $30.8 million (about 30% of revenue). A surplus generally indicates the organisation is operating sustainably.

Its assets exceed its liabilities by $246.4 million, which is the organisation's overall financial buffer.

About 52% of its revenue came from government funding, with the rest from client fees, investments and other sources.

The organisation reported 40 volunteers, alongside its paid staff.

These points restate the charity's own ACNC filing in plain language. They are general information about the whole organisation, not financial advice, and say nothing about the quality of care at this location.

Source: ACNC Annual Information Statement data

Key personnel (ACNC Responsible People)

Andrew Papps (Director)
Angela Mary Therese Donohoe (Director)
David Risbey (Director)
Fiona Jolly (Director)
Julie Blackburn (Director)
Leah Jane Kennedy (Secretary)
Lois Fordham (Director)
Michael Holdom (Secretary)
Nadine White (Director)
Tracy Smart (Director)
Vicki Marie Williams (Director)

Source: ACNC Charity Register entry