Residential care

Goodwin Ainslie (Goodwin House)

Name: Goodwin Ainslie (Goodwin House)
Address: 31 Bonney Street, Ainslie ACT 2602, Ainslie, ACT, 2602, AU
Telephone: (02) 6175 5001
Rating: 4.8

31 Bonney Street, Ainslie ACT 2602 · 108 total places

Operated by Goodwin Aged Care Services Limited

Not-for-profit4.8 on Google (12)

Call (02) 6175 5001 Get directions

✓ Registered provider (ABN 82 120 298 946), Aged Care Quality and Safety Commission Provider Register, current until 28/10/2028.

Goodwin House is a residential aged care home at 35 Bonney Street, Ainslie ACT, operated by Goodwin Aged Care Services. It provides care from residential through to specialist dementia care, with on site amenities including a cinema, hairdresser and cafe, fully furnished rooms with ensuites and daily activity programs.

Dementia careHairdresserRecreation activitiesLandscaped gardensPhysiotherapy

Official quality rating

4/5 official rating

Aged Care Quality and Safety Commission Star Ratings, May 2026.

Residents' Experience

4/5

Good

Compliance

5/5

Excellent

Staffing

4/5

Good

Quality Measures

4/5

Pricing

No room pricing has been published on this provider's own website. Contact them directly to confirm current rates.

Organisation financials

From Goodwin Aged Care Services Limited's 2024 Annual Information Statement lodged with the ACNC. These are entity-wide figures for the whole organisation, not this location alone.

Total revenue: $103,972,000
Total expenses: $117,262,000
Net surplus or deficitⓘ: $30,774,000
Total assets: $796,151,000
Current assetsⓘ: $33,491,000
Total liabilities: $549,767,000
Net assets: $246,384,000
Employee expenses: $64,955,000
Volunteers: 40

What these numbers mean

With annual revenue of $104 million, this is a large organisation by the ACNC's charity reporting size standards.

Contact

Phone: (02) 6175 5001

Website: https://www.goodwin.org.au/residential-care/goodwin-house-ainslie/

Good

Care minutes per resident, per day

Registered Nurse51 min (target 43 min)Above target

Total care216 min (target 211 min)Above target

Quality measures (% of residents, latest quarter)

Compared with the national average across 2,439 homes in the government's May 2026 Star Ratings data. Lower is better for every measure.

Pressure injuriesAround average1%

National average 0.6%

Restrictive practicesBelow average16%

National average 21.3%

Unplanned weight lossBelow average6%

National average 7.8%

FallsBelow average23%

National average 31.0%

Major injury from a fallAbove average3%

National average 1.6%

PolypharmacyBelow average20%

National average 35.6%

Antipsychotic medication useBelow average4%

National average 9.8%

Most recent regulatory decision

Notice of Requirement to Agree, applied 11/11/2022, ended 20/04/2023

No current regulatory decisions and no Quality Standards grades recorded, whilst operating continuously for over 3 years

Residents' experience survey (2025)

AlwaysMost of the timeSome of the timeNever

Food

25% always

Safety

85% always

Operation of the home

55% always

Care meets my needs

55% always

Staff are competent

45% always

Support for independence

60% always

Staff explain things clearly

55% always

Treated with respect

70% always

Follow-up on requests

55% always

Staff are caring

80% always

Have a say in my care

80% always

Feels like home

65% always

In 2024 it earned more than it spent, ending the year with a surplus of $30.8 million (about 30% of revenue). A surplus generally indicates the organisation is operating sustainably.

Its assets exceed its liabilities by $246.4 million, which is the organisation's overall financial buffer.

About 52% of its revenue came from government funding, with the rest from client fees, investments and other sources.

The organisation reported 40 volunteers, alongside its paid staff.

These points restate the charity's own ACNC filing in plain language. They are general information about the whole organisation, not financial advice, and say nothing about the quality of care at this location.

Source: ACNC Annual Information Statement data

Key personnel (ACNC Responsible People)

Andrew Papps (Director)
Angela Mary Therese Donohoe (Director)
David Risbey (Director)
Fiona Jolly (Director)
Julie Blackburn (Director)
Leah Jane Kennedy (Secretary)
Lois Fordham (Director)
Michael Holdom (Secretary)
Nadine White (Director)
Tracy Smart (Director)
Vicki Marie Williams (Director)

Source: ACNC Charity Register entry